Childshill Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Childshill Storage to customers in the United Kingdom. By making a reservation, completing a booking, accessing a storage unit, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming your storage arrangement. If you do not agree to any part of these terms, you should not proceed with the booking or use of the service.

The purpose of these childshill storage terms and conditions is to explain the responsibilities of both parties, the limits of our liability, and the rules that apply to your use of the premises and facilities. These terms are intended to be clear and fair, and they apply in addition to any specific agreement, invoice, or written confirmation relating to your storage unit.

For the avoidance of doubt, references to “we”, “us”, and “our” mean Childshill Storage, and references to “you” or “your” mean the person or business hiring or using the storage service. If you are entering into this agreement on behalf of another person or organisation, you confirm that you have authority to do so and that all obligations under these terms may be enforced against you.

1. Booking Process

All bookings are subject to availability and acceptance by Childshill Storage. A booking may be made through the methods made available by us from time to time, and a reservation will only become confirmed once we have accepted it and, where required, received the necessary deposit or first payment. We reserve the right to refuse any booking at our discretion, including where identification requirements are not met or where we reasonably believe the use of the storage unit may breach these terms.

During the booking process, you may be required to provide personal or business details, proof of identity, contact information, and details of the items to be stored. The information supplied must be complete, accurate, and kept up to date. If any material information changes after booking, you must tell us promptly. You acknowledge that the storage service is provided on the basis of the information you give, and incorrect details may affect the validity of the agreement.

Once your booking has been confirmed, your allocated unit, access arrangements, and start date will be set out in the booking confirmation or related documentation. You are responsible for checking the details carefully. If there is any error, you must notify us as soon as possible so it can be reviewed. Confirmation of a booking does not create any right to a particular unit size or location unless expressly stated in writing by Childshill Storage.

2. Access and Use of the Storage Unit

You must use the storage unit only for lawful storage purposes and only for the items declared to us. The unit must not be used as a workplace, living space, meeting place, or for any purpose that could create a nuisance, hazard, or security risk. You must not store prohibited items, and you must comply with all site rules, safety instructions, and reasonable operational requests made by our staff or representatives.

Access may be restricted in certain circumstances, including for maintenance, safety, suspected breach of terms, non-payment, or where required by law. We may refuse access if we reasonably believe that access would endanger people, property, or the integrity of the storage facility. You are responsible for securing your unit properly and for ensuring that keys, codes, or access devices are kept confidential and used only by authorised persons.

You must not alter, damage, or interfere with any part of the premises, and you must not attach fixtures, dispose of waste improperly, or leave items in shared areas. Any goods left outside your unit, in corridors, loading areas, or other common parts may be removed, and you may be charged for the cost of doing so. You are responsible for ensuring that items are safely packed, stackable where appropriate, and fit for storage.

3. Payments and Charges

All charges are payable in advance unless we agree otherwise in writing. Fees may include storage rent, administration charges, deposits, lock fees, late payment fees, cleaning charges, disposal charges, or other agreed costs. The amount payable will be confirmed at the time of booking or in the relevant invoice or agreement. By continuing to use the service after a price change takes effect, you accept the revised charge for the next billing period or as otherwise stated.

Payment must be made using one of the accepted methods notified by us. It is your responsibility to ensure that payment is received on time and in full. If a payment is declined, reversed, or not honoured for any reason, you remain liable for the outstanding amount together with any applicable charges. We may suspend access to the unit, place restrictions on use, or take other reasonable steps until all overdue sums are paid.

Where a payment remains outstanding, interest may be charged on the overdue amount at the statutory rate permitted under UK law, together with reasonable recovery costs. If we need to recover unpaid sums through formal action, you may be responsible for legal and collection expenses to the extent permitted by law. We will always act reasonably and in accordance with applicable consumer and contract rules.

4. Cancellations, Termination and Refunds

You may cancel a booking before the agreed start date by giving notice in the manner required by our booking confirmation. If cancellation occurs before the service has begun and no access has been granted, any refund or retained amount will be dealt with in accordance with the specific terms of your booking and any lawful deductions for administration or reserved capacity. If you cancel after the storage period has started, charges already incurred will remain payable.

We may terminate or suspend the agreement immediately where you materially breach these terms, fail to pay sums due, store prohibited or dangerous goods, provide false information, or use the unit in a way that creates risk, nuisance, or legal exposure. In serious cases, we may take action to secure, move, inspect, or dispose of goods in accordance with our rights under the agreement and applicable law. Any such action will be taken only where reasonably necessary.

If the agreement ends for any reason, you must remove all goods, return any keys or access devices, and leave the unit in a clean and tidy condition. Failure to do so may result in continued storage charges, cleaning fees, disposal costs, or other losses being charged to you. Termination does not affect rights or liabilities that arose before the end of the agreement.

5. Liability and Insurance

You store goods at your own risk. While we will take reasonable care in operating and maintaining the facility, we do not insure your goods and we strongly recommend that you obtain appropriate insurance cover for the full replacement value of all items stored. It is your responsibility to ensure that your policy is suitable and remains in force throughout the period of storage.

To the fullest extent permitted by law, Childshill Storage is not liable for loss, theft, damage, deterioration, or destruction of goods stored by you, except where such loss is caused directly by our proven negligence or wilful misconduct and liability cannot lawfully be excluded. We are not responsible for indirect loss, loss of profit, loss of business, loss of opportunity, or any consequential loss arising from use of the service.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If we are found liable for a claim that cannot be excluded, our liability will be limited to the amount permitted by law and, where applicable, the charges paid for the relevant storage period. You must take reasonable steps to protect your own goods and to minimise loss or damage.

6. Waste Regulations, Prohibited Items and Environmental Compliance

You must not use the storage unit or surrounding premises for the dumping, abandonment, or disposal of waste. All waste must be removed by you and dealt with lawfully. This includes packaging, broken furniture, electrical items, liquids, hazardous materials, and any other waste that may require special handling under UK waste legislation. You are responsible for ensuring that any disposal you arrange is carried out by a properly authorised person or service.

The following items, unless expressly authorised in writing, must not be stored: flammable substances, explosives, gas cylinders, toxic or infectious materials, perishable food, live animals, illegal goods, stolen goods, weapons, and any item the storage of which would breach law, regulation, insurance requirements, or safety procedures. If we reasonably suspect prohibited items are present, we may inspect the unit in accordance with law and may remove or report the items where necessary.

You must comply with all environmental, health and safety, and waste management obligations that apply to your use of the service. If you leave rubbish, spill materials, or cause contamination, you will be responsible for all clean-up, disposal, remediation, and related costs. We may charge a reasonable administration fee for handling incidents involving waste or prohibited substances. If the matter poses a safety risk, we may involve the emergency services or relevant authorities.

7. Customer Responsibilities and Site Conduct

You are responsible for the behaviour of anyone who enters the premises using your authority, including employees, contractors, family members, or agents. You must ensure that they comply with these terms and any site rules. You must not permit unsafe behaviour, smoking in prohibited areas, unauthorised access, aggressive conduct, or any action that interferes with other customers’ use of their units.

You must keep your contact details current so that we can communicate about invoices, access, emergencies, or changes to the service. If we are unable to contact you using the details you provided, we may rely on the most recent information available. You must promptly tell us if your storage needs change in a way that affects the size, nature, or quantity of goods stored.

If you fail to remove goods after the agreement ends, we may continue to charge storage fees until the items are collected or otherwise dealt with according to our legal rights. Any disposal or sale of goods will be handled only where permitted by law and after reasonable notice where required. You remain responsible for all associated costs and for any shortfall after lawful disposal or sale.

8. General Terms and Governing Law

We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking, unless a later change is required by law or expressly agreed. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

No failure or delay by either party in exercising a right under these terms shall operate as a waiver of that right. Any waiver must be given in writing. These terms constitute the entire agreement between the parties in relation to the storage service and replace any prior discussions or understandings, except where a separate written agreement states otherwise. Nothing in these terms affects your statutory rights as a consumer where applicable.

These childshill storage terms and conditions are governed by the laws of England and Wales, and any dispute arising from or connected with them shall be subject to the exclusive jurisdiction of the courts of England and Wales. By using the service, you confirm that you have read, understood, and agreed to these terms and that you will comply with them at all times.